Careers at alpen

Project Success Specialist - Communications & Shipping

About the Role

The Project Success Specialist – Communications & Shipping plays a crucial role in customer communication and shipping coordination. This position is responsible for managing Alpen’s Customer Welcome Care Package for all new orders and ensuring seamless communication with customers as orders near manufacturing completion; as well as providing post-sales communications and support. Additionally, this role serves as the primary liaison between freight carriers, customers, and Alpen’s shipping team to ensure on-time delivery and customer satisfaction.

Location:

Louisville, CO

Compensation:

$24 to $36 per hour

What You'll Do

About Alpen
‍
Alpen High Performance is setting the new standard in building performance through climate responsive designs. We’re a Colorado-based, nationwide company committed to delivering durable, energy-efficient, and sustainable products - making high-performance accessible to all. With over 40 years of innovation. This includes leading the market with triple- and quad-pane thin-glass technology. We combine craftsmanship, affordability, and environmental stewardship for a climate-resilient future.

Key Responsibilities:
‍
• Utilize pre-approved communication templates to effectively coordinate shipments with customers.
• Manage communication with a diverse customer base, including homeowners, general contractors, dealers, and distribution representatives.
• Provide all post-sales order communications to customers.
• Communicate the daily shipping outbound report to facilitate clear and accurate customer
communication.
• Revenue Recognition: Revenue is recognized when shipments occur. Forecast the expected shipments by the end of the month (EOM), whereas previously, this was only done at the end of the year (EOY). Alpen has implemented this change, making it a part of our daily operations.
• Collaborate closely with manufacturing, sales, shipping supervisors, and external logistics partners to ensure smooth order fulfillment.
• Other duties as assigned

What You Bring

Proficiency in Microsoft Excel, including spreadsheet navigation and calculations.
Experience with Paradigm Construction software and Salesforce preferred.
Proficiency in Microsoft Outlook for tracking shipment addresses, order details, and logistics
information.
Strong organizational skills with the ability to prioritize tasks effectively.
Ability to work efficiently in a dynamic environment with multiple disruptions and competing priorities.
Excellent communication and active listening skills, particularly when interacting with DIY homeowners, general contractors, and Alpen dealers.
Prior experience in logistics, shipping coordination, or customer care is preferred.

Compensation & Benefits

Salary range: $24 to $36 per hour, depending on experience
Health, dental, and vision insurance, Employee Assistance Program
401(k)
Paid time off and holidays
Opportunities for internal advancement over time

Job Type: Full-time

Pay: $24 to $36 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Schedule:

Monday to Friday

Ability to Commute:

Louisville, CO 80027 (Required)

Ability to Relocate:

Louisville, CO 80027: Relocate before starting work (Required)

Work Location: In person

‍

Why Apply

Proficiency in Microsoft Excel, including spreadsheet navigation and calculations.
Experience with Paradigm Construction software and Salesforce preferred.
Proficiency in Microsoft Outlook for tracking shipment addresses, order details, and logistics
information.
Strong organizational skills with the ability to prioritize tasks effectively.
Ability to work efficiently in a dynamic environment with multiple disruptions and competing priorities.
Excellent communication and active listening skills, particularly when interacting with DIY homeowners, general contractors, and Alpen dealers.
Prior experience in logistics, shipping coordination, or customer care is preferred.